You might assume that HR Directors and Managers are the only people likely to shop for automated onboarding systems. While this kind of software is certainly a very attractive solution for leaders in Human Resources, there are professionals in many different corporate roles who come to us looking to solve business problems. Let’s explore some of the common challenges that can be addressed with automation—and who’s interested in automated onboarding done right.
CEO/Business Owner: Making Business More Profitable
For businesses that are constantly hiring, there’s no question that paper-based systems have a negative impact on cost and efficiency. Retail and restaurant clients often fit this profile, but staffing companies take the prize for hiring new people practically every day. While a staffing company CEO might have a specific reason in mind for upgrading to an automated onboarding system, additional benefits typically come to light after implementation.
Here’s how the owner of Snelling Staffing Services described her experience. “I chose Efficient Hire due to the integration with eEmpACT (on-demand staffing software). I am so happy I did because the product is fantastic. It actually got rid of all of the clutter that used to build up around the office. My core internal office staff is now freed up to work on other revenue generating items. No more filing, printing, paper, toner, etc. This product is truly efficient. It is the way to do business and save on many money-wasting processes. It has a huge soft dollar savings.”
For some business owners, the ROI for our WOTC offering is shockingly high. Don Feinstein, CEO of Diamond Foods, revealed his happy surprise. “We are a large Wendy’s Franchisee with over 70 restaurants across several states. We had been using a large nationally known Tax Credit Processor for years and felt good about their level of service. To be prudent, we decided to engage Efficient Forms to conduct a review for missing WOTC Katrina Employee credits. When Efficient found an additional $1.16 million in unclaimed credits, we were very pleasantly surprised. Our CPA firm reviewed EF’s detailed reports and concurred with their findings.”
Chief Marketing Officer: Making Services More Attractive
Marketing might seem to have very little to do with onboarding. But for payroll companies, it makes a lot of sense to have the head of marketing involved in choosing an onboarding software application. The right product can add tremendous value to the overall service they provide to clients. For example, we work with many payroll services firms that roll our application into the package they offer to employers. It’s a value add that costs them very little while helping attract new clients and providing expanded services to their existing customer base.
In short, businesses in the Human Capital Management space have a vested interest in making their services more marketable. Here’s what CMO Chris Trainor gave as his reason for choosing Efficient Hire. “Efficient Hire Express is one of the best new hire onboarding solutions on the market today and is the only onboarding solution designed to handle the unique needs of HCM Service Providers. EHX allows all our customers to instantly automate job applications, new hire onboarding and WOTC processes.” Joseph Collins, a client in the Payroll sector, agreed: “Efficient Hire automated onboarding service definitely gives us a competitive advantage in the market. When a potential customer sees our company-branded automated new hire onboarding features, they are impressed and it gives us instant credibility.”
Executive VP/COO: Making Processes More Efficient
These days, COOs often work with HR to improve business processes and identify areas to save money on overhead. While Human Resources is very familiar with the frustration new hires face with a paper-based system and the hassle caused by errors and omissions, the Chief Operating Officer is taking a high-level view of wasted labor hours and the cost of antiquated systems. Having both perspectives means COOs and HR managers must find a solution that satisfies everyone. And with a COO involved in overseeing implementation, the software vendor had better get the job done right—because accountability is non-negotiable.
Here’s a perspective from COO Tracy Sayers on how a well-run implementation impacts an executive’s impression of an onboarding company. “The level of service we received from the whole team at Efficient Forms was exceptional. They were ready and willing to take our questions, feedback, concerns, and work to devise a solution at any given moment. Everything was explained in detail to our team and our PM worked with us to make sure we had all the answers and were completely comfortable moving forward before we launched it. We had custom forms made as well, and those have saved our team a lot of valuable time. Because we have switched from paper-based onboarding to using Efficient Hire – the entire process has become easier to manage, and our team is really enjoying using the system.”
Project Manager: Making Software Implementation More Painless
Sometimes, upgrading HR onboarding software is part of a larger overhaul of a company’s application portfolio. That’s when a project manager is likely to be involved in the process of software selection and implementation. They are looking to partner with a software vendor that offers:
● High availability for communication
● Support for customization
● Trouble-shooting throughout implementation
● Ongoing assistance
The teamwork aspect is almost as important as the software itself in this situation. For a large company with a complex suite of existing applications, the chances of running into issues increases. But a good onboarding software implementation team takes that in stride. Here’s what Inova’s Implementation Project Manager, Roslyn Plumee, shared about her experience.
“At the beginning of Efficient Hire and Inova’s partnership, there was a discouraging gap between the two systems (Efficient Hire and Evolution) and reaching full integration. The process seemed daunting and difficult until the implementation team became a part of the process. Our assigned project manager consistently follows through on requests we send, creatively solves any obstacles that may come in the way, and always maintains a ‘can do attitude’ whatever may be presented. She is always available for any questions we have and her knowledge of the Efficient Hire software is comprehensive. Our implementation specialist also fulfilled an important role in Inova’s roll out of Efficient Hire. He conducted several conference calls with us to make sure he delivered a file that would work for us. His problem-solving skills and extensive technical knowledge were imperative to making this process a successful one.”
At Efficient Hire, our goal is to deliver complete satisfaction to every customer—wherever they fall within their organization’s structure. Contact our team today to be assigned an expert for your implementation.